Which of the following is NOT a way technology can be used to maintain or improve service levels? Educating customers Changing the organization's operations Managing customer time Building trust, morale, and motivation among employees

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Which of the following is NOT a way technology can be used to maintain or improve service levels? Educating customers Changing the organization's operations Managing customer time Building trust, morale, and motivation among employees

Answer 1

The correct answer is 'Managing customer time.' While managing customer time can be important in certain contexts, it is not typically considered a way to maintain or improve service levels. Service levels are generally measured by how well an organization meets the needs and expectations of its customers. Educating customers, changing the organization's operations, and building trust, morale, and motivation among employees are all ways that technology can be used to maintain or improve service levels.

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Which of the following is NOT a way technology can be used to maintain or improve service levels? Educating customers Changing the organization's operations Managing customer time Building trust, morale, and motivation among employees

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