Ari is the manager of employee assistance programs for a large state university. In this role, he provides counseling services to faculty and staff and their families with respect to personal, career/work-related, and behavioral health problems. Sometimes he makes referrals for longer-term counseling to a network of partner firms. Which managerial skills would likely be the MOST crucial to the performance of Ari's job? A. Technical skills B. Time management skills C. Human relations skills D. Conceptual skills E. Decision-making skills

Question

Ari is the manager of employee assistance programs for a large state university. In this role, he provides counseling services to faculty and staff and their families with respect to personal, career/work-related, and behavioral health problems. Sometimes he makes referrals for longer-term counseling to a network of partner firms. Which managerial skills would likely be the MOST crucial to the performance of Ari's job? A. Technical skills B. Time management skills C. Human relations skills D. Conceptual skills E. Decision-making skills

Answer 1

C. Human relations skillsAs the manager of employee assistance Ari's primary responsibility is to provide counseling services to faculty and staff and their families. This requires strong human relations skills to effectively communicate with and understand the needs of individuals, build trust, and establish rapport. Additionally, Ari needs to be able to handle sensitive and confidential information with discretion, which further emphasizes the importance of human relations skills in his role.

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