Question 5 Poor communication is the cause of most mistakes in the workplace. False True Question 6 When trying to persuade your audience, a simple formula you can use is: Convince them that if they change this they will get that __ process expertise goal reward 1 pts 1 pts

## Step1<br />For question 5, we need to determine whether poor communication is the cause of most mistakes in the workplace. This is a statement that can be either true or false, depending on the perspective and context. However, in general, poor communication can lead to misunderstandings, which can result in mistakes. Therefore, it is reasonable to consider this statement as true.<br /><br />## Step2<br />For question 6, we need to identify the correct word that completes the sentence: "Convince them that if they change this, they will get that __". The sentence is about persuading an audience, which means we need to find a word that represents something that the audience will receive as a result of the change. The word "reward" fits this context perfectly, as it represents something that the audience will get as a result of the change.