The three "PRs" are an excellent guide to the general responsibilities that all customer contact employees have. In a more specific ways (sense) there are responsibilities of four other basic categories. These are; 1. Responsibilities to external customers, 2. Responsibilities to the company as a whole, 3. Responsibilities to the fellow workers, 4. Responsibilities to them selves. 1. Responsibilities to external customers, Customers' perceptions of the company are based entirely on their individual experiences with customer contact personnel or employees. A customer contact employee's responsibility is to do whatever necessary to avoid or minimize the number and effect of positive impressions. When a company or its individual employees begin to focus more on their needs than the customers the company is said to have an introverted culture. These companies and individuals tend to put them selves a head of the customers. They make assumption based on their needs and want what the customer need with out asking them. As a result, customer contact employees have the responsibility to avoid becoming introverted. 2. Responsibilities to the company as a whole Service staffs have the responsibilities to their company as a whole.First and foremost is to work with in the service strategy set up by the company. it is 101 Page CUSTOMER CARE & SERVICE 2016e.c impossible for the company to function as a team if each person is working to his or her own agenda. They also have the responsibility to seek out opportunities to improve their education and training and to accept these opportunities when they are available. Finally they have the responsibility to use their company's systems and tools as they are intended. 3. Responsibilities to the fellow workers Team work and consistency are two of the customers' basic expectations. Customer contact employees depend on their co-workers to

The three "PRs" are an excellent guide to the general responsibilities that all customer contact employees have. In a more specific sense, there are responsibilities of four other basic categories. These are:<br /><br />1. Responsibilities to external customers:<br />Customers' perceptions of the company are based entirely on their individual experiences with customer contact personnel or employees. A customer contact employee's responsibility is to do whatever necessary to avoid or minimize the number and effect of positive impressions. When a company or its individual employees begin to focus more on their needs than the customers, the company is said to have an introverted culture. These companies and individuals tend to put themselves first and make assumptions based on their needs and want what the customer needs without asking them. As a result, customer contact employees have the responsibility to avoid becoming introverted.<br /><br />2. Responsibilities to the company as a whole:<br />Service staff have the responsibilities to their company as a whole. First and foremost is to work within the service strategy set up by the company. It is impossible for the company to function as a team if each person is working to his or her own agenda. They also have the responsibility to seek out opportunities to improve their education and training and to accept these opportunities when they are available. Finally, they have the responsibility to use their company's systems and tools as they are intended.<br /><br />3. Responsibilities to fellow workers:<br />Teamwork and consistency are two of the customers' basic expectations. Customer contact employees depend on their co-workers to deliver consistent service and to work together as a team to meet customer needs. Employees should be willing to help and support their co-workers and to work collaboratively to achieve common goals.<br /><br />4. Responsibilities to themselves:<br />Customer contact employees have the responsibility to take care of themselves both physically and mentally. They should prioritize their own well-being and seek out opportunities for self-improvement and personal growth. This includes staying up-to-date with industry trends and best practices, seeking out additional training and education, and taking care of their physical and mental health.<br /><br />In summary, customer contact employees have a wide range of responsibilities that extend beyond just interacting with customers. They must balance the needs of external customers, the company, their fellow workers, and themselves in order to provide excellent customer service and contribute to the success of the organization.