Satisfying the client can be a tricky endeavor when you are faced with multiple complaints and angry clients. When faced with complaints, it is necessary to listen to the client, apologize,sympathize, and most importantly, to take action. Angry clients are probably the biggest challenge opportunity you can face. Make sure to remain calm and not to take it personally.Kill them with kindness, and they won't be able to resist you! It is a good idea to remember the client's names (and use them) as well as referring to details about the clients. This little bit of personal attention may be all that is needed to win them over. Goethe once said, "When we treat a man as he is, we make him worse than he is. When we treat him as if he already were what he potentially could be, we make him what he should be.' There are many reasons customers quit returning to a place of business. 4% of them move away (you can't do anything about them). 5% change their habits (meaning they want to try something new for a while, the novelty factor) 9% of them quit because they're attracted to your competition. 14% of your customers leave because they're unhappy with your service. And an 251Page CUSTOMER CARE & SERVICE 2016e.c overwhelming 68% of your customers will leave you because they encounter an attitude of indifference Certainly there are precautionary measures you can take to prevent some of your customers from leaving if you are aware of factors like these. Delivering great customer service will not happen overnight, but with a few well thought-out strategies you can achieve 100% client satisfaction. If you are looking for a quick reference to great customer service, here are the "Six Secrets of Service". 1. If you don't like people,you have no business being in the people business. 2. Serve them well, you keep them. Service them poorly, you loose them. 3. Give the client,not what he wants,but what he really needs. 4. Make your clients feel good about spending their money. 5. If you can't get out of it, get into it! 6. When you give great service, EVERYBODY WINS!

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Satisfying the client can be a tricky endeavor when you are faced with multiple complaints and angry clients. When faced with complaints, it is necessary to listen to the client, apologize,sympathize, and most importantly, to take action. Angry clients are probably the biggest challenge opportunity you can face. Make sure to remain calm and not to take it personally.Kill them with kindness, and they won't be able to resist you! It is a good idea to remember the client's names (and use them) as well as referring to details about the clients. This little bit of personal attention may be all that is needed to win them over. Goethe once said, "When we treat a man as he is, we make him worse than he is. When we treat him as if he already were what he potentially could be, we make him what he should be.' There are many reasons customers quit returning to a place of business. 4% of them move away (you can't do anything about them). 5% change their habits (meaning they want to try something new for a while, the novelty factor) 9% of them quit because they're attracted to your competition. 14% of your customers leave because they're unhappy with your service. And an 251Page CUSTOMER CARE & SERVICE 2016e.c overwhelming 68% of your customers will leave you because they encounter an attitude of indifference Certainly there are precautionary measures you can take to prevent some of your customers from leaving if you are aware of factors like these. Delivering great customer service will not happen overnight, but with a few well thought-out strategies you can achieve 100% client satisfaction. If you are looking for a quick reference to great customer service, here are the "Six Secrets of Service". 1. If you don't like people,you have no business being in the people business. 2. Serve them well, you keep them. Service them poorly, you loose them. 3. Give the client,not what he wants,but what he really needs. 4. Make your clients feel good about spending their money. 5. If you can't get out of it, get into it! 6. When you give great service, EVERYBODY WINS!

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The correct answer is:<br /><br />2. Serve them well, you keep them. Service them poorly, you lose them.<br /><br />Explanation: This option emphasizes the importance of providing excellent customer service to retain clients. When customers receive good service, they are more likely to return and remain loyal to the business.

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