Question 27 One of the most important rules of good telephone etiquette is to: speak slowly deal with the call as quickly as possible check your messages once a day return calls promptly Question 28 Call center staff are usually organized into a multi-level support system for the most efficient handling of calls. The first level is staffed by individuals who: handle most issues to the customer's sabsfaction direct inquiries to the appropriate department and provide general information are highly skilled in support of the product or service being provided by the business direct calls but do not provide any additional information 1 pts 1-p