Name and Surname: Section 1:20 Multiple Choice Questions (20 points) 1. Operations management is applicable: A) mostly to the service sector. B) to services exclusively. C) mostly to the manufacturing sector. D) to all firms whether manufacturing or service. E) to the manufacturing sector exclusively 2. Which of the following are the primary functions of all organizations? A) production/operations.marketing, and human resources B) marketing human resources, and finance accounting C) sales, quality control and production operations D) marketing operations, and finance/accounting E) research and development, finance accounting, and purchasing 3. Which of the following tasks within a manufacturing firm is performed by the operations function? A) market research B) borrowing funds C) sales promotion D) stock issue E) quality assurance and control 4. The purchasing function is concerned with: A) producing goods or providing services. B) procuring materials , supplies, and equipment. C) building and maintaining a positive image. D) generating the demand for the organization's products or services. E) securing monetary resources. 5. The finance function is concerned with: A) producing goods or providing services. B) procuring materials and equipment. C) building and maintaining a positive image. D) generating the demand for the organization's products or services. E) securing monetary resources. 6. What is a global network of organizations and activities that supply a firm with goods and services? A) supply tree B)provider network C) supply chain D)vendor network E)vendor tree 7. Which of the following is NOT an element of the management process? A) controlling B) leading C) planning D) pricing E) staffing 8.Which is NOT true regarding differences between goods and services? A) Tangible goods are generally produced and consumed simultaneously;services are not. B) Most goods are common to many customers; services are often unique to the final customer. C) Services tend to have a more inconsistent product definition than goods. D) Services tend to have higher customer interaction than goods. E) None, i.e., all of these are true. 9. Which of the following is a similarity between goods and services? A) mass production B) consistency C) automation D) Both have quality standards. E) Both can usually be kept in inventory. 10. Current challenges in operations management include all of the following EXCEPT: A) lean operations. B) rapid product development. C)mass customization. D) sustainability. E) increased communication cost. 11. Which of the following did the authors NOT suggest as a reason for globalizing operations? A) reduce costs B) improve the supply chain C) pursue stockholder ratings D) understand markets E) attract and retain global talent