İş Atama Yardımı
Standart bir iş ödevi yazmak çoğu genç için asla kolay bir iş değildir. Görev konusunun, iş türünün ve yönünün iyi anlaşılmasını gerektirir; ödev için mükemmel taslak ve içerik çerçevesini geliştirmenin yanı sıra, ana metni yazma işine başlamanın yanı sıra metnin daha sonraki bir aşamada düzeltmelerini yapmak.
Bu nedenle, iyi fikirler edinmek için sıklıkla profesyonel görev yardımcıları ararlar. İster makalenin çerçevesini almak için yapay zekaya bazı talimatlar yazmak olsun, ister ilgi çekici konulara ulaşmak için ondan yardım istemek olsun. Eşsiz kalitede çözümleri anında geliştirmek için bizi tercih edebilirsiniz.
- Satisfying the client can be a tricky endeavor when you are faced with multiple complaints and angry clients. When faced with complaints, it is necessary to listen to the client, apologize,sympathize, and most importantly, to take action. Angry clients are probably the biggest challenge opportunity you can face. Make sure to remain calm and not to take it personally.Kill them with kindness, and they won't be able to resist you! It is a good idea to remember the client's names (and use them) as well as referring to details about the clients. This little bit of personal attention may be all that is needed to win them over. Goethe once said, "When we treat a man as he is, we make him worse than he is. When we treat him as if he already were what he potentially could be, we make him what he should be.' There are many reasons customers quit returning to a place of business. 4% of them move away (you can't do anything about them). 5% change their habits (meaning they want to try something new for a while, the novelty factor) 9% of them quit because they're attracted to your competition. 14% of your customers leave because they're unhappy with your service. And an 251Page CUSTOMER CARE & SERVICE 2016e.c overwhelming 68% of your customers will leave you because they encounter an attitude of indifference Certainly there are precautionary measures you can take to prevent some of your customers from leaving if you are aware of factors like these. Delivering great customer service will not happen overnight, but with a few well thought-out strategies you can achieve 100% client satisfaction. If you are looking for a quick reference to great customer service, here are the "Six Secrets of Service". 1. If you don't like people,you have no business being in the people business. 2. Serve them well, you keep them. Service them poorly, you loose them. 3. Give the client,not what he wants,but what he really needs. 4. Make your clients feel good about spending their money. 5. If you can't get out of it, get into it! 6. When you give great service, EVERYBODY WINS!
- 6. Thank them without direct customer feedback we have no idea if we are delivering the experience our customers want. When they tell us we have failed they are offering priceless information on how we can improve our business. They are telling us what we need to do to keep customers coming back. So thank them for their help. It's a rare customer who will take the time and effort to offer feedback. Thanking them will go a long way toward winning them back. If your employees handle every customer complaint using these steps, you'll keep 99% of them coming back. You'll have a healthier business because it keeps getting better. And we all know happy, loyal customers are the foundation of healthy, sustainable business. Reasons for communication 1. Information - informational communication is the lifeblood of service. It is used by the service staff to serve customers and it is used by customers to communicate their needs. 2. Motivation - another purpose of communication is to motivate the receiver to take some actions. Many service staffs are also 19|Page 2016e.c working at the points of the sale. So they are expected to be a good sales person. Much of the communication they engage is laced with messages intending to motivate potential customers to make a particular purchase. 3. Control - finally many forms of communication are designed to control the activities of the recipient.Communication can control the actions of people and how they respond to a given situation. E.g. when the tour operator prints and gives the terms and conditions of the tour to a group of tourists. Model for communication 1. Sender - a person who originates a piece of information is the sender. 2. Message - words and non-verbal actions that convey CUSTOMER CARE & SERVICE
- CHAPTER FIVE 5. Handling of customer complaints Every gust's experience is not problem free. Customers don't expect you to be absolute or perfect. Somewhat they do expect you to fix things when they go wrong. 1. Listen completely Give them your complete attention. Don't multi-task . Don't "half- listen". Write down what they are telling you and get specifics from them. Then confirm that you understand. Focus only on them. ge CUSTOMER CARE & SERVICE 2016e.c Let them vent. Don't interrupt. Don't explain defend or justify. They don't care why the problem occurred and they don't want your side of the story.They are angry and they want to vent, so let them. 3. Apologize and mean it. This is often hard especially if you did not cause the problem .When you apologize in this situation you are not necessarily taking blame for causing the problem. You are apologizing for the customer having a bad experience. Put yourself in their shoes. Be sincere. 4. Ask them how you can make things right.Then do more. Too many employees have either no response to complaints or a generic, stock response, like taking money off the bill. But those risks making the customer even angrier if that's not what they want done . In fact you might even offend someone by offering him or her a discount. A better strategy is to ask them what they want. You have been genuine and polite. Most people don't want much.They usually just want you to listen. But whatever they say always do it and more.For example, if they ask for their meal free your response might be "Mr.Smith, of course your meal
- The three "PRs" are an excellent guide to the general responsibilities that all customer contact employees have. In a more specific ways (sense) there are responsibilities of four other basic categories. These are; 1. Responsibilities to external customers, 2. Responsibilities to the company as a whole, 3. Responsibilities to the fellow workers, 4. Responsibilities to them selves. 1. Responsibilities to external customers, Customers' perceptions of the company are based entirely on their individual experiences with customer contact personnel or employees. A customer contact employee's responsibility is to do whatever necessary to avoid or minimize the number and effect of positive impressions. When a company or its individual employees begin to focus more on their needs than the customers the company is said to have an introverted culture. These companies and individuals tend to put them selves a head of the customers. They make assumption based on their needs and want what the customer need with out asking them. As a result, customer contact employees have the responsibility to avoid becoming introverted. 2. Responsibilities to the company as a whole Service staffs have the responsibilities to their company as a whole.First and foremost is to work with in the service strategy set up by the company. it is 101 Page CUSTOMER CARE & SERVICE 2016e.c impossible for the company to function as a team if each person is working to his or her own agenda. They also have the responsibility to seek out opportunities to improve their education and training and to accept these opportunities when they are available. Finally they have the responsibility to use their company's systems and tools as they are intended. 3. Responsibilities to the fellow workers Team work and consistency are two of the customers' basic expectations. Customer contact employees depend on their co-workers to
- The major importance of service Providing your customers with quality service is important for the following main reasons, 1. Service is a distinguisher This means that there are many businesses competing by providing similar services and products. In leisure and tourism, the quality of the product can usually be seen in the customer service that is offered.If you can't distinguish your product from the competition by price, you need to do so through a good reputation for service. 2. Service is a value adder A product has value addition when it is made more useful to the customer. Example tea bags are more expensive than loose-leaf tea CUSTOMER CARE & SERVICE 2016e.c Customer oriented and product oriented philosophies Product oriented philosophy (old philosophy) Is a management philosophy or organizational culture that is based on the company's product. The tendency here is to focus on how to get customers to buy the product,and decisions are based on what is good or bad for the company's products. Customer oriented philosophy Is a management philosophy or organizational culture that is based on the needs and desires of its customers. The tendency here is to focus on what customers in the market place want and to develop products to meet those needs. Decisions are usually based on customer needs. Understanding the service product For many years businesses treated services much the same as they treated any retail good. However ......................................................................new view emerged which understands service is distinctly different from retail.